The Haven
Out of Hours Emotional Wellbeing & Mental Health Support for Children and Young People in Swindon
The Haven provides short-term, early-intervention emotional wellbeing and mental health support for children and young people aged 10–18 years (up to 25 years for young people with SEND, where appropriate).
Let's Talk
Referrals to The Haven are made by professionals working with children and young people via phone call or email.
Following receipt of a referral, we will review the information to ensure The Haven is an appropriate intervention for the young person. We will then contact the young person/parent or carer to arrange The Haven Support Session appointment.
Where to Find Us
Office
The Haven, Swindon Town Hall, Regent Circus, Swindon, SN1 1QF
01793 781494swindon.haven@nhs.netOpening Hours
Monday – Sunday
3:30 pm – 10:00 pm
What does The Haven look like?
The Haven is based at Swindon Town Hall, with comfortable, calming support rooms designed with and for young people.
During The Haven Support Session, young people can talk things through with a mental health support worker, use practical resources, and build their own mental health toolbox to take away.
At The Haven we can offer
Short-term, early-intervention emotional wellbeing and mental health support for children and young people aged 10–18 years (up to 25 years for young people with SEND, where appropriate).
- A 90-minute one-to-one support session
- A 30-minute follow-up session (face-to-face or by phone)
- A safe, welcoming and non-judgemental environment
- Practical coping strategies/resources and emotional wellbeing support
- Goal setting and personalised solution focused activities
- Signposting and onward referrals where appropriate
We can support young people at The Haven who need ‘Getting Advice’ and ‘Getting Help’
The Haven Support Session offers a safe, welcoming and non-judgemental space to talk things through with a mental health support worker.
Thriving
Those whose current need is support to maintain mental wellbeing through effective prevention and promotion strategies. The Haven primarily supports young people within the i-THRIVE ‘Getting Advice’ and ‘Getting Help’ needs-based groupings.
What Happens Next?
Once The Haven Support Session and the follow-up session have been completed, we will discuss the most appropriate next steps for each young person.
This may include self-help resources, communication with other professionals, referral to another BeU Swindon service or signposting to external agencies where appropriate.
Change can and does happen
Not suitable for The Haven – ‘Getting More Help’ and ‘Getting Risk Support’
These cases may require support from the Emergency Department, 999 services or CAMHS. We regularly conduct interface meetings with CAMHS.
We recognise occasions when a young person attending our service requires a higher level of support and needs to be stepped up to more specialist services. Where this is identified, it will be discussed with the young person and their parent, carer or family as required, and we will support them with the appropriate next steps.
Please note:
The Haven provides short-term, out-of-hours emotional wellbeing and mental health support. It is intended to offer timely, early-intervention support and is not designed to provide ongoing or long-term mental health treatment.
The Haven primarily supports young people within the i-THRIVE ‘Getting Advice’ and ‘Getting Help’ needs-based groupings, where appropriate onward referrals will be made for services beyond this support.
Urgent Help
The Haven is not a crisis or emergency service.
If a young person is at immediate risk of harm, is experiencing a mental health crisis, or requires urgent mental health support, please call 999, contact NHS 111 and select option 2, or attend your nearest Urgent Care or Emergency Department.
What do young people think of The Haven?
“I was listened to and my thoughts and feelings were really taken into consideration.” Here is what young people and parents/carers have told us about The Haven.
I like the room, the colourful rug and the fidgets and the weighted teddy. The mental health support worker was easy to talk to, and I liked making the mental health toolbox.
YPYoung Person
Service User at The Haven
It was amazing, I wanted to come back to The Haven.
YPYoung Person
Service User at The Haven
There haven't been any new incidents of self-harm since The Haven Support session.
PAParent
Parent/Carer
I am shocked he has engaged so well. I am pleased he now wants to re-enrol in school.
PAParent
Parent/Carer